Frequently Asked Questions

Phone Support

Support Phone

888-356-3665

Check most frequently asked questions here. If you still need help then please contact us via phone at 888-356-3665, or email us at service@ninjatransfers.com

Artwork & Sizing

No, we do not have art or setup fees when placing orders for DTF transfers through us.

Simply upload your art and make sure to leave any specific notes for our designers such as:

  • Remove white background
  • Change image size to 2x4
  • Swap the black ink out with blue ink
  • Fill gang sheet up with as many 4x4 images as possible

Place your order for DTF Transfers By Size here.

Yes, you can have multiple designs and sizes on one DTF Transfer Gang Sheet.

Gang sheets are the perfect solution to get multiple designs and variations of sizes all printed together conveniently for you. Our gang sheets come in the following of sizes:

  • 22 Inches by 2 Feet
  • 22 Inches by 5 Feet
  • 22 Inches by 10 Feet
  • 22 Inches by 15 Feet
  • 22 Inches by 20 Feet

The longer the roll, the better price per square inch you receive, so take advantage and get one of our largest gang sheets here.

Note: We only accept ready to print vectorized gang sheets. Otherwise, you can build your own gang sheet here on a roll or get them pre-cut for you on our Transfers By Size product page.

Absolutely! When you add your art to the DTF Transfers By Size product page, you can enter your hex code for our designers to match in our "Notes To Designers", text box.

Yes, our uploader can automatically remove your background.

Our talented team of designers will make sure your art looks perfect for print or you can use our free tool - Ninja Background Remover.

Any special requests, such as remove a background, change the color, etc., can be left in the Notes for our Designers section after you upload your design on our products page.

Order your DTF Transfers By Size here.

No, you do not need to mirror your artwork when uploading it to our website. As long as you upload a high resolution or vector file, we'll be able to turn your artwork into a DTF transfer or UV DTF 3D PermaSticker™.

We accept a wide range of files types, including:

  • PSD (Photoshop)
  • PNG
  • PDF
  • AI (Adobe Illustrator)
  • JPG
  • SVG

Our preference: SVG files work best because it allows us to re-size artwork without losing any quality. However, as long as you upload a file (PNG, JPG, PDF) with 300 DPI, we'll be able to re-size the image to your liking, without losing any quality whatsoever.

If you're having trouble converting your design to one of these file types, or having issues getting a high resolution, we'll be happy to help. Contact us at 888-356-3665 and we'll get your design in order for you. 

Ninja Transfers does not charge for any file or art setup, however, when uploading your art, the following file types are preferred.

  • PSD (Photoshop)
  • PNG
  • PDF
  • AI (Adobe Illustrator)
  • JPG
  • SVG

Our preference: SVG files work best because it allows us to re-size artwork without losing any quality. However, as long as you upload a file (PNG, JPG, PDF) with 300 DPI, we'll be able to re-size the image to your liking, without losing any quality whatsoever.

For women's shirts, a 9" by 9" DTF Transfer design typically works the best.

Although there can be a large variance in sizing between a Women's XS and a Women's 2XL, we still find that the 9" by 9" sizing works well.

For information on Adult sizing and Youth sizing, check our other FAQ sections.

For youth shirts, a 8" by 8" DTF Transfer is suitable.

Although there's a fairly large variance in sizing between a Youth XS and a Youth L & Youth XL, an 8" by 8" DTF Transfer design is still suitable.

For information on Adult sizing and Women's sizing, check our other FAQ's.

For full back shirt prints, we recommend going with our 9" x 11" option, up to 12" x 17" depending on the size of the shirt.

For adult shirts, even with a size scale of Adult S through Adult 5XL, 11" by 11" or larger is recommended. 

However, with DTF transfers you are able to modify the sizes as you like and still retain the bulk discount pricing on the whole order.

If you prefer to modify the design size based on shirt size, we recommend the following:

Adult Small through 2XL: 11" by 11" or larger

Adult 3XL through 5XL: 12" by 14" or larger

For information on Youth sizing and Women's sizing, check our other FAQ sections.

For a left chest logo, we recommend the following sizes:

  • Size range: 2.5"-4.5" width, 2.5"-4.5" height
  • Average size: 3.5"W x 2"H Adult, 2.5"W x 1.5"H Youth
  • Standard placement: Approx. 3" down from the bottom of the collar, centered at the edge of the collar, or 4-6" over from the centerline

Blank Apparel

We offer a variety of blank apparel options, including:

Visit our entire blank apparel catalog here.

All Blank Apparel orders are shipped Free Same Day and arrive as early as Next Day!

On each of our blank apparel product pages, you'll find a 'Size Chart' dropdown in our product description section. There, you'll find an exact breakdown of how each piece of clothing will look.

Ninja Patches

Yes, we have minimum order quantity of 25 patches for each patch type we offer. Visit Ninja Patches to get yours today!

Yes, every single patch type we offer is heat pressable. However, you can opt to get patches with either a peel and stick or velcro backing on select patch types. These include:

  • Embroidered
  • Full Color Printed
  • Print + Embroidery
  • Silcone (velcro and heat applied, no peel & stick option)
  • Woven
  • 3D Embroidered

For Leather and Faux Leather patches, we only offer them with a heat seal backing.

Yes, we offer a bundle sample pack where you'll recieve one of each of the following patch types:

  • Genuine Leather
  • Embroidered
  • Full Color Printed
  • Faux Leather
  • Silicone
  • Woven

You can also purchase just one of those patches if you prefer, rather than getting one of each. 

Bundle Sample Pack Price: $24.99

Sample of 1 Patch: $4.99

Click here to order your patch sample pack.

We've made patch ordering easier than ever before! As you build your custom patch by choosing a style and size, our website will give you your exact price per patch. NO ART OR SETUP FEES. And with our bulk discount pricing, the more you buy, the more you save!

Place your custom patch order here.

Our custom patches are built to last 50+ wash cycles. Use cold water when machine washing.

For step-by-step pressing instructions on how to press one of our custom patches using a standar heat press, click here. 

For step-by-step instructions on how to apply a peel and stick patch, click here. 

For step-by-step instructions on how to press a patch onto a hat using a hat press, click here. 

For step-by-step instructions on how to press a patch using a household iron, click here

All of the pricing listed below is for one patch only. Prices will vary depending on order quantity.

  • Embroidered: $4.54
  • Full Color Printed: $3.84
  • Print + Embroidery: $3.84
  • Silicone: $7.85
  • Genuine Leather: $5.56
  • Faux Leather: $4.71
  • Woven: $5.98
  • 3D Embroidered: $6.84
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Sizing for patches on garments all depends on where you'd like to apply the patch. Here's a quick breakdown of our recommended placement areas and the corresponding size options:

  • Left/Right Chest: 1-4 inches
  • Sleeves: 1-2.5 inches
  • Back of T-shirt, Under Collar: 1-3 inches

Anything from 1-inch to 4-inches will work perfectly for hats and beanies. You can view our patch comparison page here.

If selected at checkout, a proof for approval will be sent before we begin production, the proof could take 2-4 days. For accuracy, we do not send virtual proofs, instead we wait for the actual first stitch out to be complete, so you know exactly what the final product will look like when you make your approval decision. From there it usually takes 8-11 days for your custom patch order to arrive.

For more information, visit Ninja Patches here.

Ninja Printhouse

Unfortunately, we are unable to accept returns on customized items unless there is a defect or error in the customization. If you believe there is an issue with your customized item, please contact our customer service team for assistance.

We do! Ninja Printhouse gives our customers the ability to personalize your apparel with distinct names and numbers.

We are currently in the process of building our own "Ninja POD" platform so our customers can link directly to our production queue. We're currently beta testing this service and will have more information on the release date this Spring. Stay tuned!

Of course we do! Ninja Printhouse has perfected our screen printing process to produce high-quality, custom apparel quickly for customers in the United States and Canada. Our quality craftsmanship, responsive service, and lightning-fast turnaround make us a reliable screen printing company you can depend on no matter where you’re located.

Easy! You can upload your own logo, image, or artwork and add it to the product selected directly in the Design Studio. Simply click "Upload Art" and select the file you'd like to use.

We have thoughtfully curated a selection of thousands of apparel and promotional items from marque brands like Nike, Carhartt, The North Face, Stanley, New Era and More, ensuring you consistently find precisely what you're looking for. Click "Get Started" on the homepage to view our full product catalog.

Ninja Printhouse makes it effortless to purchase fully customized apparel and promotional products, blind shipped directly to customers. We have no Art or Setup fees and offer Rush Shipping as fast as 2 Days.

Ordering

No, there are no minimum quantity requirements when ordering through Ninja Transfers.

If your order hasn't made it to our production queue, you can certainly cancel your order and be refunded in full. Please keep in mind, all orders at Ninja Transfers print and ship within 24-48 hours of being placed. 

We know things happen and will always do our best to accommodate our customers. All we ask is that you please be mindful when cancelling your order.

For assistance on canceling your order, contact us at 888-536-3665.

Yes, we do! You can order your custom 3D Puff Transfers here.

Yes, we do! We offer downloadable, fully edittable custom clothing tags for your apparel. Click here and download our four free tag templates.

Yes, we offer wholesale blank apparel suitable for printing. Visit Ninja Blanks to browse our wide selection of blank apparel, including, shirts, jackets, hats, bags, and more.

No, we do not provide proofs or mockups of your design on DTF Transfer or UV DTF 3D PermaSticker orders.

Yes, our UV DTF 3D PermaStickers are perfect to decorate vehicles with. You can order your UV DTF 3D PermaStickers here.

No, at this time we do not offer holographic UV DTF 3D PermaStickers.

To check the status of your order, contact us directly at 888-356-3665 and we'll provide you with the most up to date information on your order's status.

To get a custom size on your DTF transfer, check off the "Custom Size" option after uploading your artwork. Then, you'll be able to input the dimensions you'd like.

To order rhinestone transfers, click here. There, you'll be able to upload your custom artwork and we'll turn it into a dazzling rhinestone transfer!

To order custom glitter DTF transfers, they must be ordered through our DTF Gang Sheet Online Builder or DTF Gang Sheet Upload. We do not offer the glitter option for DTF Transfers By Size.

On the gang sheet builder and upload page, simply click the glitter option under the size options and you're gang sheet will be printed with glitter film.

For a custom embroidery order, visit Ninja Printhouse and click the 'Embroidery' button under the 'Services' dropdown. There, you'll be able to place your fully custom embroidery order!

Ninja Transfers offers Premium DTF Transfer Sample Packs for free, directly on our website.

To order, you can click the link below. All sample packs are sent via USPS and have an estimated delivery time of 5-7 business days, based on your location.

Our DTF Transfer Sample Pack includes: 

  • Several DTF Transfers that demonstrate the quality and vibrancy of DTF
  • A selection of our premium UV DTF PermaStickers - vibrant, durable 3D stickers that work on any hard material 

Get Your Premium DTF Transfer Sample Pack Here

First, you'll need to choose the size of your DTF Gang Sheet. Our size options include:

  • 22" x 2 Feet
  • 22" x 5 Feet
  • 22" x 10 Feet
  • 22" x 15 Feet
  • 22" x 20 Feet

After selecting the size of your DTF Gang Sheet, you'll then have to upload the artwork for it. We accept four different file types for your DTF Gang Sheet upload. These file types include:

  • PNG
  • SVG
  • PDF
  • EPS

Our Recommendation: We prefer vector images (SVG) when uploading DTF Gang Sheets. This file type is the best for image quality and it easily allows us to modify your artwork if you want us to do so.

Follow these four simple steps to get your artwork uploaded and order placed:

  1. Upload your designs (any file type works, up to 5GB)
  2. Leave a detailed note on any tweaks you'd like done to your design (specific sizing, color change, background removed, etc.)
  3. Select your DTF Transfer size and cut option (pre-cut or rolled)
  4. Select your quantity. There's no limit on how many DTF Transfers you can order!

For a step-by-step guide on how to place your order for DTF Transfers by size, watch our tutorial below.

If there are any issues with your DTF Transfers order, we're happy to work with you and resolve any problems. Whether it's an issue with quality, color, or quantity, we'll work to ensure you're satisfied with your order.

Contact us via our livechat system with any issues, and please include photo(s) as a reference point. You may also contact us directly through our customer service line, 888-356-3665.

If you're order is running late, please contact us directly at 888-356-3665 and we'll do everything we can to ensure your order gets to you as soon as possible.

Ninja Transfers proudly prints and ships all orders from two locations in the United States.

Our main location, which includes our sales and service departments is located in Philadelphia, Pennsylvania. We have also recently opened a production facility in San Diego, California to give our West Coast customers even faster turnaround times.

Pricing

DTF Transfers By Size pricing is dependant on two things:

  • Size of the design
  • Quantity of the order

Refer to our DTF Transfers By Size price chart below for precise pricing on size and quantity combinations.

Order your DTF Transfers By Size here

DTF Gang Sheet pricing is solely dependant on the size of the gang sheet you choose. We DO NOT charge anything extra for the amount of designs on your gang sheet. You can insert as many designs as you'd like for your gang sheet order, just as long as they fit on the gang sheet size you chose.

Refer to our DTF Gang Sheet price chart below for precise pricing on gang sheet orders.

Order your DTF Gang Sheet here

No, all of our pricing is based solely on size and quantity. You can add as many colors as you'd like to your DTF Transfer designs and the price will remain the same.

Ninja Transfers offers wholesale and bulk discount pricing.

When ordering DTF Transfers by Size, we automatically apply bulk quantity discounts to total price in your cart. Basically, the more transfers you buy, the more money you will save on your total order. 

Ninja Transfers Bulk Quantity Discounts

  • QTY 1-14: 0% Off Entire Order

  • QTY 15-49: 35% Off Entire Order

  • QTY 50-99: 45% Off Entire Order

  • QTY 100-249: 55% Off Entire Order

  • QTY 250+: 65% Off Entire Order

Note: Discounts are applied by total order quantity, not by design quantity. 

Example: 100 of a 4x4 design and 200 of a 3x3 design will qualify you for 250+, 65% off pricing on your order.

Shipping

No, we do not currently have a pickup option available. As we continue to grow as a company, we'll be moving into a more customer-friendly workspace. 

Outside of the United States, the only other country we ship to is Canada. However, this may change in the near future

Yes, we offer shipping to Canada.

We work around the clock to ensure we print and ship all of our orders within 24-48 hours.

Note: If your order is time sensitive, please choose our Rush Delivery or Guaranteed UPS Next Day Air shipping options.

  • At checkout, we provide several shipping options to help expedite your order.
  • Orders that are $75+ shipped within the USA (with the exception of Alaska and Hawaii) can receive free shipping through USPS (5-7 business days)

We ship proudly out of Philadelphia, PA and San Diego, CA.

We have multiple shipping options available for you at checkout so you can receive your order as fast as possible.

To qualify for free shipping, your order must be at least $75 in total.

Shipping Options

Standard Shipping (5-7 Business Days) $6.99


Expedited Options (cost calculated at checkout)

  • UPS Ground (4-5 Business Days)
  • Rush Shipping (2-4 Business Days)
  • Guaranteed 2 Day Delivery (2 Business Days)
  • Guaranteed Next Day Air Saver
  • Guaranteed UPS Next Day Air
  • Saturday Delivery (Available for orders after Thursday @ 3pm) - Your address must be eligible with UPS to qualify

Tools & Tips

To ensure your DTF transfer looks professionally pressed every time, follow these four simple steps.

 

1. Position Your Design

Position your transfer in the desired location and make sure you are not pressing over large wrinkles. Heat-resistant tape is recommended when pressing on hats or when using a household iron to prevent the transfer from moving. You'll learn when it's needed with experience

2. Press

Press the transfer at 310°F / 155°C with medium to high pressure for 13 seconds. It is always recommended to test one piece first. Use a Silicone Upper Platen Cover & Garment Protector to protect your garment from touching the iron directly. You cannot damage the transfer by pressing with more heat, pressure, or time, however, it could scorch the garment.  

If your settings are scorching the garment, the first step would be to reduce pressure. If that doesn’t work, retain the reduced pressure and reduce the heat by 10-15°F.  With a little practice, you’ll find the right settings for each garment and material.

3. Peel Hot After a Few Seconds

With our proprietary Easy Peel Technology, you can peel hot or cool. Wait a few seconds (or more) and peel! If parts of the design are not sticking, lay it back down and press again with added pressure and heat (+15°F).  If unsuccessful, increase heat by 15°F increments until it works. Remember, the great thing about NinjaTransfers is that repeated pressing won't damage the transfer.

4. Final Press & Wash Instructions

Important: While the majority of other DTF companies advise you to press it just once, this is improper. After hundreds of wash tests, we have found that a final press is imperative to create a superior product.

After the design is transferred onto the garment, with the film peeled off, cover the design with provided parchment paper or a single layer of t-shirt material and press for ~15 seconds. By doing so, it enhances the value of your product by greatly improving the durability and softness as well as reducing the shine. For a glossy look, use a guard sheet for the second and final press instead. For best results and longevity, wash the garment inside out in cold water and dry on low heat or hang to dry. Washing it with standard settings is fine, but it lasts longer with more delicate settings.

For step-by-step pressing instructions for household irons or a Cricut EasyPress, click here.

Our DTF Transfers are extremely lightweight and versatile. They work great on lightweight polyester / moisture wicking material and are very breathable across all fabric types.

Ninja Transfers provides premium DTF Transfers that are powered by Easy Peel Technology (Hot Peel).

Press with medium pressure at 300°F-320°F (160°C) for 12-15 seconds.

Remove pressure and heat, wait a few seconds, and lift the transfer from one corner and gently peel back and apply even pressure.

Place the parchment paper included with your order on the design and press again for 15 seconds to enhance feel, increase durability and remove shine.

Order your DTF Transfers By Size here

Here at Ninja Transfer, we've spent years perfecting the art of printing DTF Transfers.

From investing into the industry-leading Industrial DTF Printers and Dryers, to calculating the exact formula for Premium Matte Inks and TPU Powders to print on the highest quality of film, it's no secret as to why Ninja Transfers has grown so quickly in the DTF Transfer space.

Align our rulers to the neckline (We added markings for Crews and V-Necks) of your garment. Use the easy to read measurements on the DTF alignment ruler set to perfectly place your design time after time. Each ruler has double sided markings, one side for Crews, One side for V-Neck

Our DTF Alignment Ruler Set gives you everything you need to produce consistent professional-quality results. We sell five different ruler sets to ensure your DTF transfer placement is picture perfect, no matter the size of the garmet. All of the ruler sets are made from strong, durable PVC material that won't peel or fade. The measurements are clearly visible on the ruler guides, making it easier to quickly line it up with the collar of the garment, saving you hours of repositioning and second guessing. Other tools included are pins and measuring tape, plus a placement guide.

Our DTF Alignment Ruler Set includes:

1 X 2XL-6XL Alignment Ruler
1 X Adult Alignment Ruler
1 X Youth Alignment Ruler
1 X Toddler Alignment Ruler
1 X Infant Alignment Ruler
1 X Soft measuring tape
40 X Multi-color pins
1 X Product Placement Guide
 

How to Machine Wash:

  1. Turn your pressed shirt inside-out before washing.
  2. Separate similar colors, weight, and textures. Make sure to not overfill the washer.
  3. Use mild detergent and avoid bleach with cold water on a gentle cycle.

We recommend waiting at least 24 hours after pressing to wash your DTF garments to ensure the transfer is completely adhered to the material and the adhesive is fully cured and locked in. This will ensure that it is durable in the long term.

Warm water, harsh detergents, and aggressive wash cycles can damage both the garment and the transfer itself.

How to Dry:

We recommend hang-drying on a plastic hanger, but a drier works fine if you follow the steps below.

  1. Turn your pressed shirts inside-out before drying.
  2. Separate similar colors, weight, and textures.
  3. Use the lowest possible heat setting or Permanent Press.

Get your own DTF Transfers today by clicking here

DTF Transfers, which stands for Direct to Film Transfers, are an incredible new way of transfering any image onto any material or color without having to worry about technical printing specs you may have had to worry about in the past.

Every transfer is printed the same way with the same underbase. There are exceptions to this rule of course, but generally speaking, everything is the same on every material you transfer onto, making it much easier to have confidence that all transfers will adhere and appear as you desire on every order.

There is no limit to the color range, number of colors, or quantity that you can order in DTF transfers.  

This wasn't possible with screen printing transfers because you needed to make sure that you were ordering the correct ink type for the garments you would be printing. It would also be quite cost prohibitive to order a small quantity of screen print transfers, especially when ordering a high color count. With DTF transfers, this is a thing of the past.

You no longer have to be a t-shirt genius. Your orders will be more profitable and consistent with DTF transfers.

Order your DTF Transfers By Size here

If your transfer is not applying correctly, stop peeling, lay it back down, and trouble shoot as follows:

  • If some or all of the design does not transfer AND it was cool when peeling, it means there was not enough heat, pressure, or time. Press your transfer again with more pressure and time first(+5-10 seconds).
  • If that doesn’t work, try 15°F heat increments until you find the sweet spot. You truly cannot damage the transfer by pressing multiple times.

DTF Transfers can be pressed onto almost every type of fabric. From common fabrics like 100% cotton and 50/50 polyester blends, to more niche options like denim, leather, and satin.

Tutorial Videos

Watch our step-by-step guide on building a DTF Gang Sheet through our online builder.

Press your DTF transfers like a pro by following our step-by-step guide below!

Watch our video below on submitting a DTF transfer gang sheet order.

Adding names and numbers to the Ninja Gang Sheet Builder is as simple as it gets. With just a few clicks, you can customize your sheets and get them ready for action.

Watch the video below for a step-by-step guide:

We make ordering DTF transfers by size a breeze!

Watch below to ensure every press is perfect when applying UV DTF PermaStickers.